Refund policy

Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Proof of purchase is required.

To request a return, contact us at support@redrivergrooming.com within 30 days of delivery. If your return is approved, we will provide return instructions and the appropriate return address.                                                                                                                   

Damaged or Incorrect Items

Please check your order when it arrives. If something is damaged, defective, or incorrect, contact us right away and we’ll make it right.

Non-Returnable Items

Due to the nature of personal care products, we cannot accept returns on used items.

Sale items and gift cards are also non-refundable.

Exchanges

If you’d like a different item, the easiest way is to place a new order and request a return for the original item.

Refunds

Once we receive and inspect your return, we’ll notify you if it’s approved.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If you haven’t received your refund after 15 business days, contact us at paul@redrivergrooming.com.